Refund policy

Return Policy

At Hidden Fem, we strive to ensure that all of our customers have a satisfying shopping experience. We understand that sometimes a purchase just doesn't work out. Here is our return policy:

Return Eligibility

Items can be returned within 30 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it, including all original tags and packaging.

Case-by-Case Consideration

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably; we hope they will be fair and reasonable with us as well.

How to Return

To initiate a return, please contact our customer service team through our website. Provide your order number and the reason for the return. Our team will guide you through the process.

Shipping Costs

Customers are responsible for return shipping costs. We recommend that you use a trackable shipping service or purchase shipping insurance for returns of high-value items.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

No Restocking Fees

There are no restocking fees charged on returned items.

We value your patronage and will strive to make your return process as easy as possible.